To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
If you need any help, feel free to contact me, I will be happy to assist you.
Was my order successful?
We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.
If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact me and I can assist you in this matter.
When will I receive my order?
We strive to ensure that you receive your order as quickly as possible.
Once your order has been successfully submitted, it is forwarded to our specialist printer. It is then printed, packaged and shipped. Once it is on its way to you, you will receive an email notification with your tracking information and an estimated delivery date.
Please allow between 7 and 15 working days to receive your order.
Packages are not transported or delivered on weekends and local holidays.
Although we always strive to deliver our orders on time, we recognise that the unexpected is inevitable. External factors beyond the carrier's control, such as extreme weather conditions and technical failures, may occasionally cause delays, and we ask for your patience and understanding when they occur.
Please do not hesitate to contact us if you have any questions regarding the status of your order. We are happy to help you!
Can I change my order?
Once an order is submitted, we are unable to change the ordered products or the quantity selected.
In this situation, we suggest you contact us and cancel the incorrect order.
Can I change my delivery address?
If you wish to change your delivery address, please contact us immediately and we will do our best to help you with this.
Please note that once the package has been sent we will not be able to change the delivery address.
Right of withdrawal
Please note that because all Densfocus artworks are "made to your specifications or clearly personalized" (ref exceptions right of withdrawal) THEREFORE THEY ARE FINAL SALES.
What payment options do you accept?
We accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, PayPal as well as various other local debit cards and invoicing options.
We also offer the payment method Cash on Delivery.
All available payment options for each country are displayed at the checkout, once you have entered the country of delivery.
Which currency is displayed on the website?
The prices visible on our website are stated in EUR.
Do you store my payment information?
We does not receive or store any payment information.
All transactions are handled directly by Adyen, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.
I forgot my password, what should I do?
To re-set your password, follow the 'FORGOT PASSWORD' instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.
